POPI Act Compliance

Protection of Personal Information Act (POPIA)

On The Rocks Villa is committed to complying with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This notice outlines how we handle your personal information in accordance with POPIA.

Information Officer

Our Information Officer is responsible for ensuring compliance with POPIA and can be contacted at:

• Email: stay@ontherocksvilla.co.za
• Phone: +27 76 129 7140
• Address: Eersterivierstrand, Tsitsikamma, South Africa

Personal Information We Collect

We collect only the personal information necessary to provide our accommodation services, including:

• Full name and contact details
• Booking and payment information
• Special requirements or preferences
• Communication records

Lawful Basis for Processing

We process your personal information on the following lawful bases:

• Contract performance: To fulfil your accommodation booking
• Legitimate interests: To improve our services and communicate with guests
• Legal compliance: To meet our legal and tax obligations
• Consent: Where you have given explicit consent

Your Rights Under POPIA

As a data subject, you have the right to:

• Access: Request details of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information where no longer necessary
• Objection: Object to the processing of your personal information
• Complaint: Lodge a complaint with the Information Regulator of South Africa

Information Regulator Contact

• The Information Regulator (South Africa)
• Website: www.inforegulator.org.za
• Email: inforeg@justice.gov.za

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for five years for accounting purposes.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Contact Us

For any POPIA-related queries, please contact us at stay@ontherocksvilla.co.za.