Legal

Privacy Policy

Last Updated: February 2026

Introduction

On The Rocks Villa (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a reservation with us.

Information We Collect

Information You Provide

  • Booking information: Name, email address, phone number, dates of stay, number of guests
  • Payment details: Processed securely through our booking platform (NightsBridge)
  • Communications: Messages sent via email, WhatsApp, or contact forms
  • Special requests: Dietary requirements, accessibility needs, or preferences

Information Collected Automatically

  • Website usage data: Pages visited, time spent, referring websites
  • Device information: Browser type, operating system, IP address
  • Cookies and consent data: As described in our Cookie Policy. We use Cookie-Script as our Consent Management Platform (CMP) to record and manage your cookie preferences

How We Use Your Information

We use your personal information to:

  • Process and manage your booking
  • Communicate with you before, during, and after your stay
  • Respond to enquiries and requests
  • Improve our website and services
  • Comply with legal obligations
  • Send occasional updates (with your consent, opt-out available at any time)

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share it with:

  • NightsBridge: Our booking platform for reservation management
  • Service providers: Who assist us in operating our business, subject to confidentiality agreements
  • Legal authorities: When required by applicable law

Data Security

We take reasonable precautions to protect your information. Our booking is handled through NightsBridge, a PCI-compliant payment platform. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.

Contact Us

For any privacy-related queries, please contact us:

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